G Lenovo Service Upgrade – Premier Support – to 2 years

Description

Lenovo 2-Year Premier Support with On-Site Service. Number of licenses: 1 license(s), Term: 2 years, Service time (hours x days): 24/7/365, Response time: 24 hours, Type: On-site

Lenovo™ Premier Support provides you with direct access to qualified and experienced Lenovo technicians who provide comprehensive hardware and software support. Our troubleshooting experts possess extensive technical expertise and system knowledge, enabling them to quickly provide solutions and advice to help your hardware and software achieve optimal efficiency.

Technical support at the highest level
• Consulting from technology experts.
• Comprehensive case management.
• Expedited, immediate problem resolution.

Do you want to strengthen your business and provide your employees with a first-class support experience? With Lenovo Premier Support, both IT staff and end users receive priority.

Get direct access to Lenovo's best service technicians, a team that listens and provides tailored troubleshooting—no scripts required. We work with problem-solving quotas, ensuring every issue is resolved promptly and accurately.

Premier Support Center
• Seamless, advanced technical support available 24 x 7 x 365
• Dedicated phone number – no navigating the call system
• Central contact for comprehensive case and escalation management
• Support for hardware and OEM software (1)

Technical Account Managers (TAMs)
• Proactive customer relationship and escalation management
• Individual recommendations for your company
• Meaningful quarterly reports and evaluations

Prioritized service delivery
• No waiting for service requests
• On-site service the next business day2
• Warranty claims including parts and labor (2)

In addition, our Technical Account Managers are available as a single point of contact for comprehensive case management. Rely on the consistency, accountability, and transparency you deserve. With next-business-day on-site service repairs and prioritized spare parts delivery, system downtime and work interruptions are minimized.

That's the difference Premier Support makes.

1) Technical support is limited to select software applications. Support does not include application or technical support for enterprise software, custom software, or industry-specific applications. Please contact the Lenovo Premier Support Center for a list of all supported software applications.

2) If Lenovo determines the issue is covered by warranty and cannot be resolved over the phone or with a customer-replaceable part, the repair will be performed on-site if service is available. Otherwise, best-effort service delivery will be used. Calls received after 4:00 PM local time will require an additional business day for service dispatch.

3) Not available in all markets.

4) Out-of-stock spare parts may delay service provision.

5) Full activation in 2019; various levels and criteria will be selectable and available. Please contact your local sales representative for further information.