Lenovo 5WS0V07824 – 5 Year(s) – On-Site Premier Service

Description

Lenovo 5-Year Premier Support with On-Site Service. Number of licenses: 1, Period: 5 years, Service hours (hours x days): 24/7/365, Response time: 24 hours, Type: On-site

Lenovo™ Premier Support gives you direct access to qualified and experienced Lenovo technicians who provide comprehensive hardware and software support. Our troubleshooting experts possess extensive technical knowledge and system understanding, enabling them to quickly offer solutions and advice to help your hardware and software achieve optimal efficiency.

Technical support at the highest level
• Consulting from technology experts.
• Comprehensive case management.
• Accelerated, immediate problem resolution.

Do you want to strengthen your business and provide your employees with a first-class support experience? With Lenovo Premier Support, both IT staff and end users are given priority.

Gain direct access to Lenovo's best service engineers, a team that listens and provides tailored troubleshooting solutions – all without scripts. We work with problem resolution quotas, ensuring every case is resolved promptly and accurately.

Premier Support Center
• Seamless, extended technical support available 24/7/365
• Dedicated phone number – no need to navigate the call system
• Central contact person for comprehensive case and escalation management
• Support for hardware and OEM software (1)

Technical Account Managers (TAMs)
• Proactive customer relationship and escalation management
• Individual recommendations for your company
• Meaningful quarterly reports and assessments

Prioritized service provisioning
• No waiting time for service requests
• On-site service on the next working day2
• Warranty claims including parts and labor (2)

Furthermore, our Technical Account Managers are available as dedicated contacts for comprehensive case management. You can rely on the consistency, accountability, and transparency you deserve. With next-business-day on-site service repairs and prioritized spare parts delivery, system downtime and work interruptions are minimized.

That's the difference Premier Support makes.

1) Technical support is limited to selected software applications. Support does not include application or technical assistance for enterprise software, custom software, or industry-specific applications. Please contact the Lenovo Premier Support Center for a list of all supported software applications.

2) If Lenovo determines that the problem is covered under warranty and cannot be resolved over the phone or with a customer-replaceable part, the repair will be performed on-site, if service is available. Otherwise, the best available service provision will be used. Calls received after 4:00 PM local time will require an additional business day for service shipping.

3) Not available in all markets.

4) Out-of-stock spare parts may delay service provision.

5) Full activation in 2019; various levels and criteria will then be selectable and available. Please contact your local sales representative for further information.