Logitech Select service extension

Description

Logitech 994-000148. Number of licenses: 1 license(s), Period: 3 years, Service time (hours x days): 24×7, Response time: 1 hour

LOGITECH SELECT SERVICE PLAN
Ensure business continuity with Select, a comprehensive service plan for all your conference rooms.

OBSTACLES TO THE
ELIMINATE COLLABORATION
Logitech Select is a comprehensive service that removes the barriers to effective video collaboration and ensures your conference rooms are always ready.
We work with you to ensure optimal uptime, simplify and centralize management, and help you get the most out of your investment.

ENSURING BUSINESS CONTINUITY
View Select as an extension of your IT team that helps you when you need additional help

SUPPORT 24/7 WITH ONE HOUR RESPONSE
Direct, 24/7 access to Tier II support ensures that the problem is resolved within an hour, no matter where you are in the world.

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ONLY ONE TECHNICAL CONTACT POINT
Select has a designated Service Manager who is your primary technical contact to ensure you receive a trusted experience and the support you need

BASIC KNOWLEDGE OF THE ECOSYSTEM
To ensure quick problem resolution, our specialists have extensive knowledge of video collaboration and partner ecosystems such as Microsoft Teams, Zoom and Google Meet.

HARDWARE REPLACEMENT PART
Minimize downtime with next business day delivery. 2. Shipping times may vary due to unforeseen circumstances such as weather conditions, disruptions in transportation networks and transit, or customs clearance times. Delivery of replacement units or even direct replacement with our included on-site spare parts kits. 3. For customers with 50 or more licenses.

Symbol: Full device coverage
COMPLETE DEVICE COVERAGE
Select is valid for the entire term of your subscription.4 Products must have an active warranty when purchasing Select licenses. The maximum product age for replacement due to a defect is 5 years to ensure ongoing protection and peace of mind.

PROACTIVE SOFTWARE AND SUPPORT MANAGEMENT
Easily manage devices and rooms for video collaboration and gain complete visibility into your support requests.